CORONA, CA, March 22, 2019 /24-7PressRelease/ — Pardee Homes Inland Empire division’s Bob Coates received a coveted Customer Service Rep of the Year award at the 23rd Annual Homebuyers’ Choice Awards held on March 14 at the Newport Beach Country Club.
The Homebuyers’ Choice Awards are presented annually by Eliant (www.eliant.com), a customer experience management company that has been surveying buyers of new homes for more than 35 years. For 2019, the winning builders were determined by analyzing the results of 125,000 surveys administered to homebuyers from more than 150 major homebuilders across the U.S.
Coates, who has been part of the Pardee Homes Inland Empire team for four years and the San Diego team for more than six years prior, received second place in the High-Volume Survey Response category. Pardee’s Inland Empire team also received an Honorable Mention award for First Year Customer Service Experience in the High-Volume Builder category.
“Bob’s passion for keeping customers satisfied is unparalleled,” said Steve Spence, Director of Customer Care for Pardee Homes Inland Empire. “He recognizes that every interaction with our customers is a reflection on the entire company and does his utmost to achieve the highest levels of customer satisfaction every day. We congratulate him on this outstanding honor.”
For nearly 25 years the Eliant Homebuyers’ Choice Awards has been the arbiter of superior customer experience in the homebuilding industry. Powered by Eliant’s best-in-class technology, reliable data, and actionable insights, the awards consist of 12 categories, each reflective of the values, opinions and experiences of recent homebuyers across the U.S.
Established in 1984 as the original homebuyer survey company, Eliant has evolved into a full-service experience management partner to the homebuilding industry. Powered by superior assessments and best-in-class technology, Eliant offers homebuilders, vendors, trades, lenders and consumers reliable answers to their most critical homebuilding and home buying questions. Headquartered in Aliso Viejo, CA, Eliant is the parent of the annual Homebuyers’ Choice Awards.
Pardee Homes Inland Empire designs and builds new homes and communities for first-time to luxury homebuyers. Established in 1921, Pardee Homes Inland Empire is accomplished in the planning and development of master-planned communities, green homebuilding measures, environmentally sensitive development practices, and customer-focused processes for new home purchases, and is also widely known for its steadfast civic outreach. Pardee Homes Inland Empire was recognized as 2017 Builder of the Year by the Building Industry Association of Southern California – Riverside County Chapter. Pardee Homes is a member of TRI Pointe Group® (NYSE: TPH), a family of premium regional homebuilders. For more information about Pardee Homes Inland Empire, please visit www.PardeeHomes.com/Region/Inland-Empire.
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